Delivery & Returns
Click the button to track your parcel. You can find your tracking number and track your parcel by logging into your MAAREE account. Tracking is only available if you selected the tracked shipping option at checkout.
|Delivery Service||Price||Shipping Time||Minimum Spend||Trackable|
|FREE Standard Untracked Delivery||FREE||3-5 working days*||£30||No|
|Standard Untracked Delivery||£1.50||3-5 working days*||-||No|
|Royal Mail Tracked 24®||£4.50||1-2 working days*||-||Yes|
*Orders can take considerably longer than anticipated to arrive in certain ares due to the current pandemic, which is beyond our control. We strongly recommend that you select a tracked delivery service to track the whereabouts of your order at all times.
RETURNS & EXCHANGES
If for some reason you are unhappy with your order, we will do everything in our power to rectify it. If you have trouble finding your right size, please book a FREE 15-minute Zoom fitting with Mari (held every Friday) here, and we'll be happy to find your ideal size. Items must be returned to us within 28 days of dispatch date. Refunds will be credited to the original card that was used for purchase. If you decide to return a gift we can't prevent the card-owner knowing.
Downloadable software products
Some health and personal care items
HOW TO RETURN AN ITEM
We've gone paperless! So no printer necessary. Please work through the checklist below before clicking the button below which takes you to our Royal Mail returns portal. Here you'll get your unique returns QR code via email. Show this code at the Post Office with your parcel, and they'll take care of the rest! Be sure to include your returns form in your return parcel, which is found on the reverse of your packing list.
Your nearest Post Office can be found here.
For exchanges please follow the same instructions in the returns sections, but please note on the returns portal that you would like an 'exchange', rather than a 'return'. Additionally, remember to include the returns form that came with your original parcel with the information about the new size/colour you want for your exchange. Please check on our website first that we have your desired item in stock. If there are only a few left in your new desired size, you may prefer to purchase it immediately, rather than wait for your item to be manually exchanged. This will avoid you missing out if someone else buys it in the mean time.
Exchanges will be posted at standard delivery rates, unless contacted from the customer beforehand. Additional costs may be required for an upgraded delivery method.
By proceeding to our returns portal, you are agreeing that you have worked through the following checklist:
- NO deodorant marks. Any returned items with marks will be subject to a non-refundable £10 cleaning fee, which will be deducted from your total. Please inspect items thoroughly before returning.
- Tags must still be attached, clothing unworn and in perfect condition.
- Item must be returned to us within 28 days of dispatch date. (Or before January 31st for all Christmas purchases made between October 1st - Dec 24th.)
- Always retain your proof of postage. Customer is responsible for package until it is safely returned to our facility.
- Remember to fill in and include your returns slip in your returns package, which can be found on the reverse of your packing slip.
If you need any further advice please contact us.